I. INSTALLING IBM BRINGS YOU CRAYOLA PAINT ‘N PLAY PONY ON MACINTOSH
1. Quit any open applications.
2. Insert the CD-ROM.
3. Double-click the Paint ‘n Play Pony installer icon.
4. Follow the on-screen instructions. The installer will create an IBM and Crayola folder for your hard drive. Inside will be a Paint ‘n Play Pony folder.
II. RUNNING IBM BRINGS YOU CRAYOLA PAINT ‘N PLAY PONY ON MACINTOSH
1. Quit any open applications.
2. Insert the CD-ROM.
3. Open the IBM and Crayola folder, and then open the Paint ‘n Play Pony folder inside.
4. Double-click the Paint ‘n Play Pony icon.
III. TROUBLESHOOTING TIPS
First, always verify that the CD is not smudged or scratched. Even a small smudge can cause your CD to experience problems that may lead to lockups or program errors. If you were previously able to run the program, a smudge or scratch is a likely source of the problem. Clean the CD with a soft dry cloth. After cleaning the CD, try running the program again. If the error occurs after making a change to the configuration of the system (e.g. adding new hardware, updating drivers, installing another program), then the system change is a likely source of the problem. Refer to the manufacturer’s instructions to verify that the proper installation procedure was used and note any incompatibility issue or system modifications listed in the documentation.
* Check that your system meets or exceeds the minimum system requirements of the program. If your system does not meet any one of the minimum system requirements, the program will not run properly.
* Check that all external cables and connections are secure and that all power, setting and option controls for your sound card and video card are set appropriately. Refer to your hardware documentation or consult your hardware manufacturer for additional information.
* Exit all other programs and applications when installing or running Paint ‘n Play Pony. Also exit any active screen savers, utility programs, or anti-virus programs to assure that the maximum amount of RAM is available for your system to run the program as quickly and smoothly as possible.
For detailed instructions on optimizing your computer’s performance, please consult your Macintosh User’s Guide.
Trouble: Message “Not enough free memory to run Paint ‘n Play Pony. Please quit other applications and try again, or see the Read Me for more tips.”
* Quit all other applications. (From the Finder, pull down the right-most menu to see whether any other applications are running.)
* Turn off File Sharing and dismount network volumes. Go to the File Sharing Monitor Control Panel to turn File Sharing off. Dismount networked volumes by dragging them to the Trash before using the program.
* Turn off Virtual Memory. Virtual memory on some systems can lower the performance of the Paint ‘n Play Pony application.
* Set the Disk Cache to be 256K or less and turn the RAM disk off. Go to the Memory Control Panel to set these items.
* Turn off any unnecessary extensions. The only extension this program needs to run is the CD-ROM extension, the sound extension, and the thread manager. Use the Extensions Manager Control Panel to turn off extensions. After turning off extensions, RESTART the computer.
Trouble: Sound doesn’t play
The computer’s sound may not be set to an audible level. Go to the Sound Control Panel (in the Control Panel folder under the Apple menu) and check the Volumes setting. Make sure that the Mute box isn’t checked.
Trouble: Printing is slow
To speed up printing, turn background printing off (this is also called turning spooling off). Refer to your computer’s owner’s manual for more information.
IV. Customer Service: To order products or inquire about a purchase, please call (800) 508-1496.
V. Technical Support
If you have a problem installing or using Paint ‘n Play Pony, please consult the Troubleshooting Tips of the ReadMe on the CD-ROM.
24-Hour Automated Support by Phone
Toll-free automated support and fax services are available 24 hours a day, 7 days a week. The automated support system contains the answers to our most frequently asked question and can provide printed copies of the solutions via FAX, e-mail or through our web site. To use this system, call (800) 320-8381 and follow the simple instructions.
To receive a catalog of available documents, e-mail: solutions@edmark.com
In the subject or body of the message, type: catalog
To Contact a Technical Support Representative by Phone
Call us at (425) 556-8822, during the following hours (Pacific Time): 8am to 8pm, Monday through Friday (Holiday hours may vary)
Please have your computer turned on and ready to use when you call us.
Technical Support by FAX
FAX us at (425) 556-8940, 24 hours a day, 7 days a week. Specify “Technical Support” in the header.
Automated FAX responses may also be requested via our automated support system. See Automated Support above.
Technical Support by Electronic Mail
You can contact us at the following e-mail addresses:
For PC: pctech@edmark.com
For Macintosh: mactech@edmark.com
Answers to frequently asked questions may be obtained via our automated e-mail response system.
To receive a catalog of available documents, e-mail: solutions@edmark.com. In the subject or body of the message, type: catalog
Technical Support by US Mail
You can also send us mail to the following address:
Edmark Corporation
Attention: Technical Support
P.O. Box 97021
Redmond, WA 98073-9721
Availability and fees of support services are subject to change or discontinuance without notice.
Visit IBM Multimedia Software on the World Wide Web at
